Frequently Asked Questions
Everything you need to know about shopping with VELO Pakistan
What are the standard shipping times within Pakistan?
We typically deliver within 3 to 5 business days for major cities like Karachi, Lahore, and Islamabad. For other regions, please allow up to 7 business days for your order to arrive.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services across Pakistan. You can also choose to pay via secure credit/debit card transactions or bank transfers at checkout.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to see the real-time status of your package.
How do I ensure I pick the right size?
Every product page features a detailed size guide with measurements in inches. We recommend comparing these measurements with a similar garment you already own for the perfect fit.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different screen resolutions and lighting conditions during photography, slight color variations may occur.